Refurbished phone buying

So, you know you want to buy a refurbished phone, right? Good choice. And you know why buying a refurbished phone matters too, right? Good work.

Now for trickier part: choosing the right reconditioned phone that ticks each one of your boxes. Better still, choosing a refurbished phone that doesn’t compromise on quality just because it’s used. And instead adds value; from helping the environment, to keeping more pennies in your pocket.

But this can all feel like a minefield without the right guidance. Many first-time refurb phone buyers are understandably nervous – asking questions such as ‘are refurbished phones any good?’, ‘will refurbished phones break?’ or ‘do refurbished phones come with insurance?’. Consumers are worried they are buying someone else’s cast offs, without the assurance or quality stamps that would be offered if the device were box new.

love mobile phone

Thankfully, it's not as complicated as it first seems. There are some key factors that, if considered properly, will lead you to the reconditioned phone of your dreams: right product, right price, right time.  

To help you navigate the world of used devices, here’s our five essential factors to consider when buying a used phone:

1. Understanding what you are buying

‘Refurbished’ has turned into a buzz word in recent years, but what does a ‘refurbished phone’ actually mean?

The term ‘refurbished phone’ generally refers to a pre-owned phone that has been reconditioned and repaired ready for resale.

All ur refurbished phones are rigorously checked and tested to ensure they work in all the same ways as a new phone would. These reconditioned handsets are then approved for safe use, and if the phone can’t be repaired it simply won’t be resold. Instead, its parts will be taken and used for spares elsewhere.

2. Deciding on the right phone

Deciding on the right reconditioned phone for you really isn’t any different from deciding on the right new phone for you (minus cosmetic grading, which we’ll come to next).

Choosing your phone

In the same way you would if you were investing in a brand new model, consider what you personally want out of your phone. Is it a reconditioned iPhone 11 with megapixel camera fit for the views of your next vacation, or is at refurbished iPhone 7 – reliable, sturdy and great value.

All sound too much? Don’t worry - you’ll find an easy to follow spec summary next to each refurbished phone listed on our site.

3. Choosing the condition of the phone

Like most things in life, there are different categories in the world of refurbished phones. However, the grading of used phones only applies to the cosmetic hardware of the device and does not relate to any of the functionality or operational software of the phone. Rest assured that what’s inside is always top notch. 

At ur we’ve kept it simple, whilst also giving our customers options. These grading options start from Premium, where you won’t find a smudge in site, never mind a scratch. Then, Excellent and Good – each with varying signs of previous usage.

We also know that reasons for buying a refurbished phone differ for everyone, that’s why we created our Good grading. These phones may have some light signs of use but if you’re happy to stick a case on - to us, it’s still better than buying new.

You’ll find every reconditioned phone on our site has its grading clearly indicated so that you can buy in confidence and more about our grading in ur Guide to Grading.

4. Understanding the warranty

This step feels especially important when buying a refurbished phone, perhaps mostly so because there are so many rumours circulating around the topic.

Every refurbished phone bought from trusted sources comes with 12-month warranty as standard, the same way it would with any other new product.

woman on refurbished phone

But better still, when you buy your used phone direct from ur – you are automatically enrolled to a whole 15 months of warranty. If something happens that wasn’t your fault, we’ll ask you to send your phone back to us for assessment, once approved as being covered, we’ll either repair it or replace it. See, just like new.

5. Find a SIM only contract

The most common way of financing the brand-new iPhone model is to take out a hefty phone contract from one of the many networks offering monthly rates. These companies will factor in the cost of the handset, along with the usage tariff, all in order to calculate your monthly (eyewatering) rate.

The secret is, these networks also offer SIM only contracts. Rarely priced at over £15 per month, these flexible contracts are your way of getting your refurbished phone online. And make sure you shop around here too, there are plenty of SIM only deals to be had. And for your peace of mind, all ur phones come unlocked as standard, so you won’t have any problem choosing the contract that’s right for you and your budget. 


So that’s it! Five essential factors to consider when buying a refurbished phone. Now all’s left is to put it into practice.

Shop refurbished phones now.

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