Award-winning phone insurance

In an industry first, exclusively available to ur customers, we are now
offering 12 months insurance with every phone sold for only £19.95.

Every single refurbished phone in our huge range of stock, regardless of its
grade, age or price, comes with 12 months mobile phone insurance for only £19.95.

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u will be covered for the following risks:

  • Theft
  • Accidental Loss
  • Accidental Damage
  • Liquid Damage
  • Malicious Damage
  • £150 accessory cover
  • Up to 2 claims in any one year
covered

What's NOT covered?

  • Deliberate Damage
  • Cosmetic damage / wear and tear to the device
  • Repairs carried out by unauthorised persons
  • Thefts where the device has been left unattended
  • Thefts where the device is not concealed when not in use in a public place

How it works

01

Choose your handset
from our exciting range and upon checkout, we will automatically add our Insurance to your chosen device.

02

A few days after your handset has been delivered, you will receive a Welcome Pack by email from our UK-based insurance Partners – Bastion Insurance.

03

Your Welcome Pack contains details of your device and the cover provided for it (Your Schedule of
Insurance) as well as contact details and also what to do in the unfortunate event of a claim.

04

That’s it – you’re fully insured for your device!

FAQs

You can make a claim using our online claim portal HERE https://enol.davies-group.com/assessment/1d490da5-af2b-4f77-b5be-b0f48519b1f5/

or by calling the Claims team on 03450 744810 or by emailing us at claims@bastioninsurance.co.uk
and our UK-based team will then process this for you.

Your insurance policy doesn't just cover the policy holder - it also extends to cover your immediate family. This includes your mother, father, son, daughter, spouse and domestic partner as long as they reside at the same address as you

Your insurance welcome pack will be emailed to you a few days after receiving your new handset/device. If you have not received them, please check your spam or junk folders to ensure your email security filters have not placed the message in there for safety.

If they are not there, please contact us at 01865 818927 or by emailing us at customerservice@bastioninsurance.co.uk and we will re-issue them for you, possibly to a different email address if need be.

Absolutely. If you want to insure your child's phone you will have to be over 18 and do it in your name. All of our policies cover immediate family, so your child's use of the phone will be covered. Once they turn 18 themselves you can easily change the name on the policy.

Leaving your device unattended when it's away from your home.

Theft from a vehicle or premises where there is no visible sign of forced entry.

If the handset has not been blacklisted after being lost or stolen.

Any claim where you are unable to provide evidence of ownership or receipt (in your name).

Please read the full Policy Terms and Conditions for more information.

No, unfortunately you need to be a UK resident in order to have your phone insured.

All of our customers need to be at least 18 years of age when they receive a policy through us.

If you're under 18 then you can still get covered if a parent takes out the policy for you in their name.

You can then change the policy to be in your name if you reach 18 while the policy is still active.

Once you've submitted your claim, Davies Group (our Claim Administrators) will aim to confirm the outcome within 48 hours.

This insurance is arranged and administered by Bastion Insurance Services Ltd, and underwritten by Astrenska Insurance Limited, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU.

Collinson Insurance (a trading name of Astrenska Insurance Limited) are authorised by the Prudential Regulation and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm reference number 202846.

Bastion Insurance Services are authorised and regulated by the Financial Conduct Authority. This can be checked on the Financial Services Register at www.fca.org.uk/firms/systems-reporting/register

If you make a claim, an excess fee applies which must be paid to us before your claim can be settled. This excess fee varies depending on the value of the gadget you have insured with us. The fees are set out below:

If your claim is for a gadget up to the value of £1000 the excess fee is £75 for any claim.

If your claim is for a gadget over the value of £1000 the excess fee is £125 for any claim.

Please note:

In the event of a claim, you may need to provide evidence of ownership, such as a copy of the receipt / delivery note.

There is an excess fee payable for any claim. If your mobile phone is below the value of £1000, the excess fee will be £75. If your mobile phone is over £1000, the excess fee will be £125.

Please click here to read the Insurance Product Information Document (IPID) and the Policy Terms and Conditions.

This insurance is for residents of the United Kingdom only.

Offer only valid for new purchases of a mobile phone on or after 27th October 2022

Comprehensive InsuranceCover provided by:

Underwritten by: Collinson Insurance

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Ur are providing you with 1 year insurance with each mobile phone purchase to cover the mobile phone you are purchasing.

This insurance is arranged and administered by Bastion Insurance Services Ltd (click to view Terms of Business)
and underwritten by Astrenska Insurance Limited, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU.

Collinson Insurance (a trading name of Astrenska Insurance Limited) are authorised by the Prudential Regulation and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm reference number 202846.

Bastion Insurance Services are authorised and regulated by the Financial Conduct Authority. This can be checked on the Financial Services Register at www.fca.org.uk/firms/systems-reporting/register.