iPhone 11
Very happy, with the phone, plus. 100% battery life. Good purchase.
Each and every device that passes through our UK-based workshops undergoes tests and checks carried out by our experienced technicians. Our devices are scored to the strictest diagnostic and grading criteria in the industry to determine their condition.
FREE 12 Month Award Winning Insurance - with any device purchase only
This device has passed the following tests via our 90-point PhoneCheck inspection by our tech expert engineers and is PhoneCheck Certified.
Highlights include:
Manufacturing new devices is a costly business not only for you but for the environment too. But the process involved in refurbishing an existing device can generate up to 77% less CO₂ than it does to make a new one from scratch. And that’s not where we stop. We pay to plant trees for every ur purchase and trade in. These leafy do-gooders help take more CO₂ out of the atmosphere and fund a whole host of sustainability projects too. Making our pledge an even greener one, whilst you watch your forest grow.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Our return policy lasts 30 days and starts from the date of receipt by you. The product will be eligible for return and refund when received by us in the same condition as issued and unused. All accessories issued with the product including any free add-on products must also be returned in the same condition.
Where there is only 4 days left of said period you will have 5 working days to return the unit/s to us once we have been notified. Units will not be liable for return outside of this period. Where a product has been either damaged or has software encryption it will not be eligible.
Please do not send your purchase back to the manufacturer.
To return an item, please email customer service at hello@ur.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
UR Returns Dept
Units 11-15
Lancaster Fields
Crewe
Cheshire
United Kingdom
CW1 6FF
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as we will not cover any lost or damaged device costs the customer will incur and is liable for these costs.
Please remember to remove the following before returning your device:
Failure to do so will lead to a delay in the processing of your return and/or prevent it from being processed.
There may be occasions where a partial refund may be provided if your returned product does not meet these terms, or your return may be rejected and your device returned to you. These are evaluated on an order-by-order basis.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Following this contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at hello@ur.co.uk or call 0333 222 6595.
We replace items only where they have been supplied defective or damaged. If you wish to exchange your product, please contact us within 24hrs of receipt Mon - Fri, 9am-5pm. Email hello@ur.co.uk or alternatively call: 0333 222 6595.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Very happy, with the phone, plus. 100% battery life. Good purchase.
Very pleased with this policy and came through quickly would recommend
Good
Impressed for a refurbished phone .
Bought a Google pixel 6. Phone arrived within 3 days. It looked brand new. Extremely happy with the purchase
Good idea, but you ever know how good something like this is until you need to make a claim. So, "not known" for the moment. Could be good!
Very good
The mobile phone was good but the charger is not working
I purchased a “ good “ condition phone and was extremely surprised and pleased with tits excellent condition . It far exceeded my expectations . I think any phones I purchase in the future will be refurbished.
Spot on better than expected great service third phone from UR no problems
The phone work well but the charger is not working at all. The phone doesn't read at. I am yet to return it.
Can't say whether it's good or bad, because my phone is working perfectly. Good to have, though, in case something goes wrong.
Found the company via Google as I was selling an older phone and wanted a refurbished phone too. Researched all the competitors and found UR to promise the best prices. Sending my phone to them in a paid, boxed and insured way was effortless. Was kept informed of the devices testing and then credited the price agreed in a couple of days. Buying a phone was even easier. Easily the best price I found, the base phone was customised to the colour, memory and condition. Although I opted for 'Fair', the Samsung S20 Ultra 5g I received was more like 'Very Good' in my eyes! In the box was a screen protector, a UR back cover and some thank you sweets. All brilliant touches that make me recommend this company wholeheartedly!
Phone suits my needs - the second phone I have purchased from ur.co.uk and more than happy with their service.
Refurbished phones at the
best price, guaranteed
Peace of mind with
12 months warranty
Free delivery
on all UK orders
Charging change by planting
trees with every purchase