Check, check, and check again
Each and every phone that passes through our UK based workshops undergoes tests and checks 90 times over. It's this rigorous 90 point phone check that ensures ur phones are always fit for your pocket. Once checked and approved, our engineers certify each device with its own Certificate of Identification and Functionality - giving it the green light to join the Circle.
90 point phone check
Battery Health
Home Button cracks
Front Camera
Glass chipped
Battery Charge Cycles
Volume Buttons functionality
Rear Camera
Glass deep scratched
Fingerprint Sensor
Loud Speaker
Flashlight
Liquid damage marks
Face ID
Secondary microphone
UltraWide Camera Quality
Police stolen property
WiFi
Main microphone
Touch Screen
Network blocked phones
GPS
Earpiece
Network connectivity
Insurance claim check
Bluetooth
Headset Port
Sim Reader
Screen lifted
Power Button functionality
and many more...but we won’t bore you.
More than a mobile
ur return reassurance
If it's not love at first light, then we'll give you 30 days to find a spark with your new phone. And if you don't, we'll give you your money back – no questions asked.
ur peace of mind
Confidence is key when it comes to phone buying. We're so confident in the quality of ur phones, we offer a sterling 12-month warranty cover, so that you can be too.
ur in the right hands
We’ve spent 12 years selling tech online. That's 12 years of putting you and your tech needs, at the heart of our business.
and we’re still going! ur part of something bigger
Since we started, we’ve saved 300,000 phones from landfill. It's our refurb revolution and now it’s yours too.
ur guide to grading
Good
In good condition, these refurbished phones have been loved and used more visibly. These devices are likely to have light but visible scratches on both body and screen. All our phones have a minimum 80% battery health.
Excellent
In excellent condition, these refurbished phones show little signs of previous use. If there are some micro-surface scratches on the back or screen, these won't be visible beyond 30cm. All our phones have a minimum 80% battery health.
Premium
Our flagship refurbished phones look and feel like new, there's not a screen or body scratch in sight. All our phones have a minimum 80% battery.
Regardless of the cosmetic grading, every ur phone has been fully tested and phone check
certified as fit for your pocket and in full working order.
ur peace of mind
A ur warranty is peace of mind. We know having a phone that's covered if
So just to make sure we're all on the same page, here's a little more on how your 12 month warranty works.
What’s covered?
If there's a fault with your phone that wasn't your fault, then get in touch straight away. We'll ask you to send your phone to our tech engineers who will assess the problem. If it's covered under you to send your phone to our tech engineers who will assess the problem. If it's covered under sent out to you pronto.
What’s not covered?
Your phone goes with you everywhere, so we know that accidents can happen. Sadly, we can't cover you for everything. That means if your phone is damaged or dropped, or it's stopped working because of unauthorised software changes – we won't be able to cover you.
Here is what we do not cover
Liquid damage
Corruption caused by unlocking your device
Cracks to screen or casing body
Accidental damage
Software defects
Unlocking issues
Damage caused by attempting to repair or adapt the device by yourself or a third party
Improper use of accessories
Faults or damage that may arise due to normal wear and tear e.g scratches to the touchscreen
Battery life – we set our acceptable minimum battery health percentage to be 80% of the original manufacturer's capacity