12 Month Warranty Terms & Conditions

A12 Month Warranty Terms & Conditions. ll our refurbished devices come with our standard 12-month warranty when purchased from this site (www.ur.co.uk ).  If your product is reported as faulty after the first 30 days from the purchase date.  We will cover either its repair or replacement for a period of 12-months following the purchase date.

Your device is covered against defects in materials and workmanship when used in accordance with the manufacturer’s user manual, technical specifications and any other manufacturer guidance released from time to time, for a period of 12-months from the date that you purchased your device except for the battery which comes with a 3-month warranty. This is called the “warranty period”.

If there is a defect or fault with your device during the warranty period, we will repair or replace your device (at our discretion). These are the only remedies available under this warranty and you will not be able to choose whether your device is repaired or replaced. This warranty only applies to consumers and business customers in the UK who have purchased a pre-owned (including second hand) device directly from our website (www.ur.co.uk )

You cannot benefit from this warranty if you:

• have accidently or wilfully damaged the operational behaviour of the device; this may be via soft / hard impacts or liquid damage.
• have bought a product other than that identified by its IMEI.

• Installed non-authorised, malicious or Beta software.

Please note all IMEI's are recorded. The warranty only covers your device itself and it does not cover:

• Any accessories that came with your device including, but not limited to, the charger, cable, and case.
• Battery life – our acceptable minimum battery health percentage is 80% of the manufacturer’s original quoted capacity.
• Faults or damage due to normal wear and tear through use of the product and/or accessories
• Software, even if installed on the device when purchased. Please refer to the licensing agreement which is given in respect of software by the software developer for details of your rights in respect to any software.

• IP67 Rated and Water resistance devices - where a device carries an IP rating, water damage will NOT be covered for any device purchased on our website ( ur.co.uk )

If we find that there is a fault or defect and you are covered by this warranty, we will either:

1. repair your device using new or used parts;

or

1. replace your device with a pre-owned device
2. We may install system / software updates onto your repaired or replaced device, and you will be unable to revert to an earlier version of the system / software once this has been done.
3. You will be responsible for reinstalling all software programs (including apps), data and information onto your repaired or replaced device.

4. Some apps may not be compatible with the system / software update we have installed, and we will not be liable where any of the apps you have downloaded cannot be reloaded onto your repaired or replaced device.

Where we replace your device:

The replacement device will be owned by you and we will retain the original. You will not be entitled to ask for the original device to be returned to you; and any remaining time left on your 12-month warranty will be transferred to your replacement device, and if there is less than 3 months remaining on the warranty, we will extend the warranty so that you will have 3 months' warranty on the replacement device.

Only defects and faults that relate to the materials or our workmanship are covered by this warranty. This means that you cannot claim under this warranty for:

• damage caused by your mishandling or misuse, neglect, negligence, tampering, or unauthorised adjustments (including “jailbreaking”, Non-authorised, Malicious or Beta software)
• accidental damage or any damage caused by liquid, fire, or any other event outside of our control.
• your use of the device contrary to the manufacturer’s user manuals, technical specification, or guidance
• damage caused in the course of any work carried out by third parties or yourself (e.g. where you have your device screen replaced by someone other than us). Authorisation must first be granted should you wish work done by representatives from the manufacturer or Manufacturer Authorised Service Providers. Please note that if you try to, or engage any third party to, carry our repairs or replacements to your device, or open your device, this warranty will be void.
• damage due to usual wear and tear or the natural ageing of your device
• cosmetic damage including, but not limited to, dents, scratches, chips, cracks, or snaps in external plastic on ports.
• any damage to your phones/devices protective coating (which is designed to diminish over time)
• damage caused by use of the device with any other product (e.g. device speakers)

• loss or theft of your device or any loss or damage to data on your device

You will not be able to claim under this warranty if the serial number on your device has been removed or if we know, or reasonably believe, your device to be stolen (based on information provided by law enforcement authorities).

To claim on your warranty, please email customer service at hello@ur.co.uk to obtain a Return Merchandise Authorisation (RMA) number indicating that you wish to claim under warranty. After receiving an RMA number, place the item securely in its original or suitable alternative packaging, and mail your return to the following address:

UR Warranty Dept
Units 11-15
Lancaster Fields
Crewe
Cheshire
United Kingdom
CW1 6FF

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as we will not cover any lost or damaged device costs the customer will incur and is liable for these costs.